Accessible Service Policy

Statement of Commitment

Songsmiths is dedicated to achieving accessibility and ensuring participation for people of all abilities, treating everyone with dignity and respect. We value inclusion and embrace diversity, accountability, integrity, and excellence. Recognizing the importance of improving access and removing barriers, we are committed to identifying, eliminating, and preventing obstacles wherever possible. This commitment includes meeting the requirements of The Accessibility for Manitobans Act (AMA).

The AMA, enacted in December 2013, provides a proactive framework to remove barriers affecting persons with disabilities and other citizens. The Government of Manitoba is committed to significant progress by 2023, aiming to make the province more inclusive for everyone. For more information, visit accessibilitymb.ca/law.html.

Communication needs

To meet diverse communication needs, we offer various methods of communication, such as written materials, verbal explanations, and additional time for clarifications. All publications will include the statement: “This publication is available in alternate formats upon request.”

We ensure that signs and documents are easy to read by using larger fonts, appropriate color contrasts, and legible text on images.

Assistive Devices

We accommodate the use of assistive devices for individuals accessing our services or events. If an assistive device poses significant health or safety concerns, we will explore alternative solutions to ensure access.

Support Persons and Service Animals

We welcome support persons and may reduce or waive admission fees based on the event. If fees cannot be waived, we will inform the public in advance.

Service animals are permitted at our events, following the venue's accessibility standards. We do not inquire about an individual’s disability. If a service animal cannot enter due to legal restrictions, we will explain the situation and discuss alternative ways to provide the necessary service.

Accessibility

To ensure barrier-free access, we maintain our accessibility features for their intended use. We will notify the public when an accessibility feature is temporarily unavailable, including the expected duration and alternative access methods.

Disruptions in service will be communicated through:

  • Our website and social media

  • Posters, brochures, pamphlets, and advertisements

  • Staff or volunteers

Feedback

We continuously strive to improve accessibility at Songsmiths. Feedback can be submitted via phone, email, our website, or feedback form. All feedback is directed to Ashley Bieniarz, the founder of Songsmiths, who will assess and determine appropriate actions.

If follow-up is necessary, individuals will be notified that their request is under review and informed of when to expect a response. We will communicate our actions to address the feedback in a manner that meets the individual's communication needs.

Training

We provide required training on accessible customer service to employees and volunteers, covering:

  • Interaction and communication with individuals facing barriers to accessing goods and services, including those using assistive devices or supported by a support person or service animal.

  • An overview of The Accessibility for Manitobans Act, The Human Rights Code (Manitoba), and the Customer Service Standard.

Last Updated: October 17, 2024